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IT Support Specialist - Managed Services (all genders)

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Locations: Tbilisi (Georgia)

At Exxeta we challenge the traditional concept of consulting and tech. Over 1,200 colleagues at 18 various locations across Europe work together every day to create digital solutions, change markets and transform mindsets - driven by our passion for technology, our team spirit and the drive to create real impact. In other words: High-tech with a heartbeat.

Exxeta is now in Georgia and we want you to become part of our growing Heartbeat Georgian Team and to make the world more digital and better together. Join us in creating solutions that are unique.

Your mission: 

As IT Support Specialist (all genders) you take care of the operation of customer applications in 2nd level support (e.g. dealing with SQL DBs, applications, storage & backup/restore, cloud, container and virtualization services). Even if some terms are unfamiliar to you, we will help you grow. At Exxeta, we provide an opportunity to pursue your interest in technology in an innovative and future-oriented environment. Lateral hires are welcome! 
 

What awaits you

 
  • You are familiar with monitoring, incident management (and operational change management) 
  • You are the first point of contact for symptom reports and incidents from your customers. 
  • Upon receiving IT incidents assigned to you in the ITSM tool from first level support, you are responsible for ensuring that the incidents are resolved and properly documented in accordance with established procedures. 
  • The team's knowledge management and development in managed services complete your tasks. 
  • We work in a 3-shift system (home office after successful onboarding) and offer very attractive compensation.  

What we expect from you

  • Personal background: you have a qualification as Application Administrator, IT System Administrator or a comparable qualification. Alternatively, you have initial professional experience as Helpdesk employee.
  • Expertise: You convince with your good knowledge of Linux and Windows, SQL and the handling of ServiceNow as well as knowledge of IaC, containers, application administration and management, and backup administration.
  • You have initial experience in IT service management.
  • Ticket processing concerning quality, quantity, and SLA adherence.
  • Knowledge of IT processes and standard service management systems (ticket system: ServiceNow, Jira)
  • Mindset: You are solution- and service-oriented, reliable, responsible for actions and enjoy teamwork.
  • Let's talk: You are proficient in both written and spoken English and possibly German - excellent, as you'll fit right in at Exxeta.

Why Exxeta

  • Engaging and diverse responsibilities in an innovative and technologically advanced environment. 
  • A collaborative work environment with flat hierarchies. 
  • Individual development opportunities and further training programs. 
  • Attractive compensation package including shift bonuses. 
  • Excellent development opportunities in the Managed Services division of Exxeta. 
We are a home for tech enthusiasts and doers. Your background, age, preferences - they don't matter to us. You don't believe you meet all the criteria 100%? We are Exxeta – we are a diverse team and value a variety of perspectives. Therefore, we encourage you to apply even if you think you do not meet all the requirements.