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IT Operations Specialist (all genders) Managed Services

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Location: Bratislava (Slovakia), Košice (Slovakia), Remote (Slovakia)

At Exxeta, we challenge the traditional concept of consulting and tech. Every day, more than 1200 colleagues in different locations create digital solutions, change markets and transform mindsets - driven by our passion for technology, our team spirit and the urge to create real impact. In other words: High tech with a heartbeat. 
 

You take care of the operation of customer applications in 2nd level support (e.g. dealing with SQL DBs, applications, storage & backup/restore, cloud, container (Kubernetes etc.) and virtualization services. Even if some terms are unfamiliar to you, we will help you grow. At Exxeta, we provide an opportunity to pursue your interest in technology in an innovative and future-oriented environment.  

(Mobile working is possible)

What awaits you

  • You are familiar with monitoring, incident management (and operational change management)
  • You are the first point of contact for symptom reports and incidents from your customers.
  • Upon receiving IT incidents assigned to you in the ITSM tool from first level support, you are responsible for ensuring that the incidents are resolved and properly documented in accordance with established procedures.
  • Are quality and communication important to you? Create and maintain system documentation.
  • The team's knowledge management and development in managed services complete your tasks.
  • We work in a 3-shift system and offer very attractive compensation.  
 
What will be your responsibilities
  • Analyzing and solving incidents (user, monitoring) using tools like Grafana, Prometheus, Kibana, Dynatrace and AWS monitoring 
  • Creating and analyzing problems including analyzing the code (Java, Spring), SQL queries, views and functions 
  • Optimizing the existing SQL queries 
  • Working with various AWS resources 
  • Changes on Kubernetes cluster (restarts, rollbacks, secrets, configurations) 
  • Adjusting and implementing monitors 
  • Extending the existing documentation 
  • Running CI/CD pipelines 

What we expect from you

  • Personal background: You have a qualification as a DevOps Service Agent, or Application Administrator, or IT System Administrator or a comparable qualification. 
  • Expertise: You have initial experience in IT service management. You already are in touch with any DevOps related tooling, like Observability stacks, Git, Docker and other.
  • Systems: Knowledge of IT processes and standard service management systems (ticket system: Service Now, Jira).
  • Mindset: You are solution- and service-oriented, reliable, responsible for actions and enjoy teamwork. 
  • Let's talk: If you speak fluent English (and possibly German), you'll fit right in at Exxeta.
  • You are willing to work in 3 shifts in Bratislava (home office after successful onboarding).
 
Enough of the long talks, let’s summarize the skills we are looking for: 
  • Git – basic
  • GitHub – basic 
  • Jira – basic 
  • Confluence – basic  
  • Java (Spring) - advanced 
  • SQL – advanced 
  • Kubernetes – basic 
  • Docker – basic 
  • ServiceNow – advanced 
  • Monitoring tools (Grafana, Prometheus, Kibana, Dynatrace, CloudWatch) - advanced  

Why Exxeta

  • Engaging and diverse responsibilities in an innovative and technologically advanced environment. 
  • A collaborative work environment with flat hierarchies. 
  • Individual development opportunities and further training programs. 
  • Attractive compensation package including shift bonuses. 
  • Excellent development opportunities in the Managed Services division of Exxeta. 
We are a home for tech enthusiasts and doers. Origin, age, preferences - it doesn't matter to us. What counts is that we burn for the common cause.

We are already looking forward to getting to know you!